Based in Australia
I've got a pair of Glasses that will no longer charge or respond to the power button. They are approx 8 months old
Holding down the power button for about 20 seconds
Plugging into a PC with the cable (PC didn't recognise they were plugged in at all)
Any attempt to reach support by chat or phone here simply comes back with a message that everything has been shut down due to Covid-19.
Are there any other suggestions for something I've missed trying?
Mar 26, 2020
I am having the same problem with mine. One day they were fine and when I tried to charge them the little white light never came on. I have tried to plug them in while pressing the button thinking that it will reset, I have plugged them into other computers. I can't tell if it's the charging cord that wont charge or the glasses themselves. I have tried to contact support and get feedback but with COVID-19 its becoming difficult to do anything.
I really like this product as I am a school bus driver for my kids school and this is such a great tool to use when going on field trips to listen for directions and have silence while driving. I hope we can get answers soon, I don't want my warranty to go out before they are finally able to come back to work.
Allie the Bus Driver
Would certainly be nice if there was some form of notice paid to these posts. I'm not expecting people to take risks by showing to work, but I'd hope that there's still someone around monitoring these forums.
I am very sorry that you are having issues with your Frames and that you are not managing to get through to our colleagues from Customer Service. As you know, our customers' and employees' safety is the most important to us and as we work through the impact of the coronavirus disease (COVID-19), some services might be temporarily unavailable and/or you may experience longer waiting times than expected. I am very sorry for any inconvenience this may cause but I would like to reassure you that we will do our best for our customers to ensure that you can carry on enjoying your products for as long as possible.
Thank your for your understanding and your patience.
Mar 26, 2020
Same here! My hubby and I each have a pair of Altos and a couple of days ago they just would not charge, I changed charging cables, I plugged them into my Mac, nothing. We FINALLY got them to charge my closing both temples (part Of frame that goes on your ears). We them updated them by plugging them into the Mac and using the Bose Updater webpage - updated to version 4.16. They now work with my iPhone again BUT you can’t put them on because EVERY time you open the right temple you hear a “click” and they turn off.
BOSE - FIX THIS SOFTWARE UPDATE!!! On this forum there are others experiencing this same issue!!!!