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Silent Starter
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May 4, 2020

How can I hardware reset?

Hi, I love to use Frames with v4.1.6 firmware.

 

Recently, I was aware that I couldn't control the volume.  When I pushed and held the button, Siri started.

In addition, even when I flipped the frames upside down for 2 sec, the frames wasn't turned off.

 

How do I solve this issue? or pls let me know how to reset frames.

 

Thanks.

 

2 REPLIES 2
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Moderator

Re: How can I hardware reset?

Hello Setoatu, 

 

Thanks for posting and welcome to the community! We're sorry to read that you are experiencing some volume and power issues with your Frames. 

 

There is not any factory or standard reset procedures for the Frames, meaning that this isn't something you will be able to do. 

 

As your Frames are already updated and are unable to be powered off, I would highly recommend getting in touch with our customer service team via clicking this link, then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.

 

Sorry that this isn't something we could resolve via the community. 

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Silent Starter
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Registered since

May 4, 2020

Re: How can I hardware reset?

Thank you for the quick response. I got it.