Jun 23, 2019
Hello @Ginger76, and welcome to the Community!
I'm sorry to hear of the issues that you've had with the audio for our Frames and would be happy to help!
In order to do so, can I ask that you provide me with an answer to the following so I can establish what is being used here?
1) What phone are these Frames being paired to? Does this happen when you pair these to another mobile device?
2) As these are fine on outgoing calls, are you able to select the Frames as the speaker on inbound calls, and adjust the volume to ensure that this is set to the max?
3) When used for inbound/outbound, are these playing music before you make the call, or are these silent? Are you able to test this for both inbound and outbound calls?
Please get back to me when possible so I can assist you further!
Liam W - Community Support
Thanks for your post and welcome to the community. I am very sorry to hear that you have had this experience with your Frames and would love to assist further.
Can you please confirm that your headphones are running the latest software as well as if the issue persisted across all pairs? As you said above about having employees have and test the Frames we do. I personally have a pair and use them for calls frequently as well as Facetime and haven't had this issue. This is something that I have tested and haven't been able to replicate this issue. You can ensure that the Frames are running the latest software via Btu.bose.com
I look forward to hearing back from you regarding this and can only apologize for this experience you had had.
I swear after the latest firmware update I did this past weekend, the music volume was too quiet even at max volume.
i found in another community forum here for a different product a good clue that just helped me with my frames. Someone said the Bose connect app has a separate volume slide control and sure enough it does. Once I raised that my volume increased.
Interesting point about android phones. I have a note 9 and the few calls I have received are at a decent volume, even outside.
‘Good luck with this. Perhaps a firmware update is around the corner.
Another product I want to buy, the sleep buds, looks to have just got new firmware. That product had a charging bug effecting one of the two buds. The early chatter is positive.
Jul 12, 2019
im having the same **bleep** issue. i returned my first pair thinking it was defective, but the new ones are doing the same crap.
When I receive calls on my Bose frames the sound quality is very low. Is this the same with all frames or do I have an issue? Outgoing calls have no problems