May 7, 2019
Welcome to the Bose Community Forums. I'm delighted to hear that you love the Bose Frames, but sorry to hear that you're currently experiencing audio volume issues when using phone calls and appreciate how frustrating that must be, but would love to help in any way that I can.
What device are you using with the Bose Frames? Have you connected them to any other mobile phones to compare results? Additionally, what calling features are you using - the built-in phone app or a VoIP platform like Skype, Facebook Messenger or similar?
I'd love to suggest some troubleshooting steps to try and resolve the issues you're experiencing. Many mobile devices have an independent volume setting for Ringer and Alerts, which can be found within the general settings for the device. Have you attempted adjusting this to compare results? Additionally, have you attempted adjusting the volume for the Frames directly within the Bose Connect app during a phone call?
I also encourage you to perform a Bluetooth reset on the Frames and connect them back to your mobile phone again. To do this:
I also advise checking for and applying any available firmware updates for your Frames. This can be done via the Bose Connect application.
I look forward to hearing back from you.
Andy B - Community Support
Thanks for posting. I'm sorry to hear that you're experiencing a similar issue.
To confirm, have you attempted the above troubleshooting suggestions outlined, by performing a Bluetooth reset on the Frames and Samsung Note 8? Additionally, are you using the built-in phone application on your device, or are you using third-party VoIP apps?
Have you tested using the Frames with any other devices like an alternate mobile phone to compare results?
I look forward to hearing back.
Thanks for posting in the community, I am sorry to hear that none of the troubleshooting has worked for you. I would recommend that you call the customer care team as they will be able to assist you further with this issue.
I am sorry that I have not been able to assist you further on this occasion.
@mrocha have you tried the troubleshooting suggested above?
I look forward to hearing from you.
There was same issue with me.You have do one thing, whenever you recieve incoming call dont pick through frames ,pick from phone and then from there shift to frames option.