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Jul 8, 2019

Re: Incoming phone call volume issue

All same result 😕

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Re: Incoming phone call volume issue

Hi Deruchi, 

 

Thank you for getting back to us and I am sorry to hear that the troubleshooting has not resolved your issue. 

 

Please rest assured that our development team has been notified and is currently working on a fix. 

 

We will update the Community when we have more information regarding this. 

 

If you have any further questions, please reach out to us.

 

Kindest, 

 

Jessie O 

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May 2, 2019

Re: Incoming phone call volume issue

Hi 

As i told you earlier try my fix it works 100%. Whenever you recieve a call dont pick from frames pick from and then there choose frames, and please let me know if it works i am using iphone x.

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May 2, 2019

Re: Incoming phone call volume issue

correction pick from phone#

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Aug 4, 2019

Re: Incoming phone call volume issue

Hello , I have the same problem with incoming calls (low volume) . Updated to 8.1 but no luck. I have to put it on handsfree speaker then back again to bose lense to make it work .

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Jul 8, 2019

Re: Incoming phone call volume issue

My problem solved after i update my iphone xs max to ios 13 beta 5 everyting becomes normal. Even volume level better than before. 

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Aug 21, 2019

Re: Incoming phone call volume issue

Ok so I've just bought my pair of Bose frames and I'm very happy with them apart fron my incoming calls , like everyone else I'm finding it very low volume to a point that I can't hear them , I've tried turning it on and off , repairing them , using a different phone no luck , only way that works for me is to answer the actual phone then transfer it to the frame and hay presto it's loud ! I hope there's going to be a software update soon to fix this as it's a bit pointless as they are now ! 

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Oct 19, 2019

INCOMING CALL ISSUE

I HAVE ALSO BOUGHT THE BOSE ALTO FRAME AND I AM FACING THE SAME INCOMING CALL ISSUE AND I HAVE TO CALL BACK AS INCOMING IS NOT HEARD AT ALL.

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Nov 30, 2019

Re: INCOMING CALL ISSUE

hi..i too have the same issue and just now updated the firmware to 4.14. Do you confirm the issue was resolved in this update ? I have not had a call in the last few mins but will still check asking someone to call me. Pls. Confirm which firmware version has this issue fixed.

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Re: INCOMING CALL ISSUE

Hello RahulK, 

 

Thanks for reaching out and welcome to the Bose Community Forums. 

 

I am sorry that you are having this issue, I would love to help. Just to confirm, is the issue you are having that the audio is too low on calls? If so, can I please confirm how you updated the firmware on the Frames? If it was over Wifi can you please go to http://btu.bose.com and update the firmware again? 

 

If this does no resolve your issue can you please let me know which phone you have and what software it is running? 

 

I look forward to your response. 

 

Kind Regards, 

Vicky W 

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