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Registered since

Dec 4, 2020

Issues with Ordering online - is it down?

Trying to place an order online,,,,new your online service down at this time?

Message is - uuh, oops that's not right give us a minute.........



Bose product name   tenor sunglasses


Country   UK


Firmware Version

(1.0.7, 4.8.1, 1.7.0, etc.)

App Version

(4.1.1, 13.0.2, etc.)

What devices were you using that were affected and what version are they on

(Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce


What environment do you experience the issue in?

(noisy office, quiet kitchen, etc.)


When did you start to experience the issue? Did it work correctly previously?


Any troubleshooting steps you took




Re: Issues with Ordering online - is it down?

Hey Steph,


Thank you for taking to time to post on the Bose Community. Sorry to hear you're having some difficulty processing an order but I'll be happy to assist.


Have you tried making the purchase using a different web browser, or even through a different device? There may be some minor issues with the website, although none are reported at this approximate time. If you continue to have trouble confirming the order, please reach out to local support via phone, so an agent can help you with an order set up. Let me know if you have any queries regarding this!

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