Keeps turning off
Bose product name
(1.0.7, 4.8.1, 1.7.0, etc.)
(4.1.1, 13.0.2, etc.)
What devices were you using that were affected and what version are they on
(Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
One plus 7t
Detailed description of the issue and steps to reproduce
One day my glasses just stopped working. I pulled them out today and discovered something. They would turn on and work fine only if the glasses were not open. The glasses cannot be opened past a certain point or they'll turn off. It happens everytime I try. They don't fit my face at the angle they work at. It's very frustrating, but seems like it could be fixed.
What environment do you experience the issue in?
(noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
September. It worked fine before
Any troubleshooting steps you took