My base frame does not get charged when attached to charger, nor does light lit up
Bose product name Bose frame
(Quiet Comfort Earbuds, NC700, Soundbar 700, etc.)
Firmware Version Alto
(1.0.7, 4.8.1, 1.7.0, etc.)
(4.1.1, 13.0.2, etc.)
What devices were you using that were affected and what version are they on
(Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.) iPhone XR
Detailed description of the issue and steps to reproduce
my frame doest get charged when attached to charger nor does the light lit after attaching to charger
Where do you run into the issue?
When did you start to experience the issue? Did it work correctly previously?
yes worked perfectly fine
Any troubleshooting steps you took
tied attaching it to computer for update but computer is not recognising