Thanks for reaching out. I am very sorry that your Frames power button does not appear to be functioning.
What I would recommend is that you reach out to your regions Bose technical support team for further assistance with this matter. Our team can be contacted via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country.
An agent here will happily get this resolved for you.