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Nov 29, 2019

Power button won’t respond

My Alto frames power button does not respond. I’m able to charge them and the white light blinks when it’s charging.  The only problem is the power button. How can I fix this issue?


Re: Power button won’t respond

Hi Migz, 


Thanks for reaching out. I am very sorry that your Frames power button does not appear to be functioning.


What I would recommend is that you reach out to your regions Bose technical support team for further assistance with this matter. Our team can be contacted via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. 


An agent here will happily get this resolved for you. 


Kind regards,

Tegan M - Community Support