Andy_B
Community Manager

Re: Prescription Lenses

Hi,
 
Thank you for your interest in Bose Frames. Our Frames sold in Australia are not “inferior” to those sold in other regions. They meet applicable quality standards for audio sunglasses and are protected under a manufacturer’s warranty. The reason US customers have the ability to purchase our Frames and alter them with prescription lenses is that prescription lenses are subject to different regulations outside of the United States, and Bose is in the process of addressing the regulatory differences to enable it to expand its prescription solution. We hope we have answered your question, if you have a specific concern, please contact Bose support in your region directly.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Patrick1960
Participant
  • 0
  • 1
  • 0
Registered since

Jun 26, 2020

Re: Prescription Lenses

Hmmm.... you have been that is Bose have been saying this for a long old time, with the advent of COVID-19  and more folks like me who use a computer all day I would so love this product BUT with prescription lenses or just bog standard reading glass lenses I will take 2.5 right now... and you can have my hard earned dollar I have tried and failed to get interest from the Bose exec team on this, trust me it will work, test and learn  _ I will happily test for you and feedback..... contact me...

Wayne_M
Lead Community Manager

Re: Prescription Lenses

Author Accepted Answer selected by Wayne_M

Hey everyone,

Thanks for your interest in Prescription Lens for Bose Audio Sunglasses! We know many people are interested in this topic, so we have a guide for it here: Bose Frames Prescription Lenses Guide.

 

This guide will have the most up-to-date information regarding your warranty and prescription lens for your Bose Frames, so please check it out and let us know in the comments if you have any questions!

 

The below is accurate as of October 16th, 2020:

Alto and Rondo are "prescription-ready" in the United States, meaning your warranty will now be upheld should you choose to add prescription lenses to your Bose Frames through any licensed prescription lens installer in the US only. Soprano, Tenor, and Tempo are "prescription-ready" worldwide. Some limitations may apply.

 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply. If you see a post you like, make sure to give it a thumbs up!

View solution in original post

Wills007
Participant
  • 0
  • 1
  • 0
Registered since

Oct 25, 2020

Re: Prescription Lenses

Where can I get a list of the lens sizes for prescription re Bose Tempo.

RFinMD
Contributor
  • 3
  • 20
  • 0
Registered since

Oct 8, 2020

Re: Prescription Lenses

I ordered the Bose Frames Tenor with Transitions lenses on 10/28/2020 and just got an email this evening (11/3/2020) that the lenses were rejected at final inspection and they had to start all over from scratch (pun intended).  Lucky me.  

LC12
Participant
  • 0
  • 1
  • 0
Registered since

Dec 11, 2020

Re: Prescription Lenses

Hi Bose,

 

Are you able to tell me if there is a maximum prescription i.e. lens thickness, that the tempo frame will hold? 

 

Thanks very much 

corrolilibeth@yahoo.com
Participant
  • 0
  • 3
  • 0
Registered since

Dec 19, 2020

Re: Prescription Lenses

Dont use prescription glasses with it unless you want to break it and keep on returning it for replacement.  I have 3 Bose Frames, 2 bought in Hkg, 1 in canada.  Me and my son use it with prescription glasses and it has stopped working for both frames.  Customer support in Canada is such a nightmare.  I contacted them in October and I havent received the replacement yet.  And in the meantime the warranty is running.  They dont answer the whatsapp customer support, when they do and you complain they will just stop answering you in whatsapp.  

Vicky_W
Moderator

Re: Prescription Lenses

I am sorry but this is a peer-to-peer based support forum and we are unable to assist in customer service issues. If you need help with customer service, please give us a call. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US, Canada, or the UK you can also reach out via Facebook or Twitter and one of our team can help you there.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!