ozmackem
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Jun 5, 2021

Snapped frames

Hello, I’ve just purchased some tempo frames online with a replacement set of lenses for night time fitness. On changing the lenses for just the second time the frames broke. I was very gentle. And was using minimal pressure. Anyone else had the same issue?

 

 

4 REPLIES 4
Liam_G
Moderator

Re: Snapped frames

Hello Ozmackem and welcome to the Community! Sorry to hear about your Frames. 

You mentioned that the frames broke when changing the lenses, what part of the frame has broken? 
Have you contacted the local support team since this has happened? 

Looking forward to hearing from you! 
 

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ozmackem
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Re: Snapped frames

Hello and thanks for the reply. The frame snapped along the top of the lens ( see pic). The only contact I could find was through Whatsapp which I have contacted. Not sure who else to get in touch with.

0A68AE7E-B024-4294-8731-DD1C02345582.jpeg

9662996D-C249-493A-8F4F-5A7BABD853BE.jpeg

Vicky_W
Moderator

Re: Snapped frames

@ozmackem, I am sorry to hear this. Since the Frames are physically damaged, a replacement will need to be sourced. 

If you reach out to your local team, they will be able to assist. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there. 

 

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ozmackem
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Jun 5, 2021

Re: Snapped frames

Thanks for the help 🙂