Hello Mhelski,
Welcome to the Bose Community! We appreciate you posting and would love to assist you further with your Frames.
Firstly, can you please let us know a little more about your issue. Can you please answer the following:
- Do you get any audio from the Frames at all?
- Do you see any LED's when charging the Frames?
- Are you able to update the Frames via our online updater?
- What troubleshooting have you attempted so far?
We look forward to hearing back from you with further information.
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