Dec 17, 2020
Dec 19, 2020
Dont use prescription lens with it unless you want to break it. Mine and my son used ir with prescription lens and they both broke. Then Bose wont even help you. I sent the replacement and nobody is helping me have it replaced.
Welcome to the forums.
For the Bose Frames Alto, you can add prescription lenses, but in the US only. For existing and new customers, your warranty will now be upheld should you choose to add prescription lenses (sunglasses or other) to your Bose Frames through any licensed prescription lens installer. Other solutions will be announced as they become available for customers outside the US. I am sorry for any inconvenience caused.
@Carrolilibeth, I am sorry but this is a peer-to-peer based support forum and we are unable to assist in customer service issues. If you need help with customer service, please give us a call. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US, Canada, or the UK you can also reach out via Facebook or Twitter and one of our team can help you there.