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Sep 19, 2020

Where to find Frames size

I have been given a pair of Bose Alto Frames as a gift. Whilst looking for replacement lenses I saw that there are 2 different sizes, s/m and m/l.

Where can I find the size of my frames, it doesn't seem to be written on the box. 

Thanks

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Re: Where to find Frames size

Hey, 

 

That is correct. The Bose Frames Alto comes in two different sizes. To determine the size of your Frames, enter the serial number on our Product Finder. The serial number can be found on the inside of the left arm.

 

Let me know if you there's anything else we can help with.

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Sep 21, 2020

Re: Where to find Frames size

I am also trying to find frame size. Did search the product using serial number but it does not say the size or any other information - just takes me to general support PDFs or customer support links etc...

 

Any other way to determine frames size for instance from materials code number on the box or any other codes on the frames.

Moderator

Re: Where to find Frames size

Thanks for reaching out @Mate4

 

Do you know which model of Frames you have? e.g. Rondo?

 

I look forward to hearing from you!

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Sep 21, 2020

Re: Where to find Frames size

The model of the frames is Alto.

Material number: 830044-0100

Model: BMD0006

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Re: Where to find Frames size

Thanks for confirming this Mate4 this doesn't seem to match anything for us. 

 

If you could please private message us with your serial number, we would love to look into this further for you. 

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Sep 21, 2020

Re: Where to find Frames size

I spent 20min to try and figure out how to send a PM on this forum without luck. If I go to start crafting a new private message and try typing any of the names in this thread it comes up with no match. And I cannot see any links on this forum thread that would take me to a private message.

(I can see other people on this forum are having same issues).

 

Maybe someone can PM me and I can then just reply?

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Jan 5, 2021

Re: Where to find Frames size

Has anyone answered this question? If so how do I find the frame size? Thank you