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Registered since

Jan 12, 2021

any help!

Hello,i am sorry to ask this question,i have a pair of alto frames that i bought back in june 2019,over the time since i got perscription lenses done my vision express,the glasses are fantastic,but now sadly they will not charge or connect to bluetooth,the right arm is a bit loose as well,i dont know what to do,my lenses are transition so i could have the best of both worlds,wear them at work,shopping and then when i would vist spain every year i dont need sunglasses,is there anything i can do to get them fixed?


Re: any help!

Hey Moxey. 


Thank you for reaching out to us and welcome to the Community! 


If you are experiencing some issues if your Frames, I would recommend reaching out to your local technical support team for assistance! You can do this by clicking the LINK HERE, selecting your country, and scrolling down to 'Contact Us'. We will be more than happy to help you. 


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