Apr 19, 2020
I am experiencing the same problems. When my frames are closed, they can turn on no problem and connect to my phone. When I open it past roughly half way the sound cuts off and the frames turn off. I have tried to call customer support but due to Covid-19, the service is unavailable, what would you recommend us do? Wait for the service to be opened? (I use these glasses maybe every second day, great product WHEN WORKING. One day they are working just fine the next, they don’t turn on with the right arm out.)
Thank you for posting and assisting each other.
If the issue still persists after attempting all steps on this thread, we would highly recommend that you reach out to your regional customer support team via this link here.
Please do attempt all contact methods listed on the site. Please also keep in mind that due to current world events you may experience a delay in hearing back from the team.
May 27, 2020
when i was in singapore bought BOSE sunglasses. now updated glasses and restart several times. When it's folded in seems to work fine. and connect with pc or iphone , voice is ok , music is playing by bluetooth. but when you open handles , shutdown. saw on this forum same problems many people , how can you help me , change glassses or repair ; now im in istanbul - turkey.
As you are currently in Turkey, the team you will want to reach out to can be found HERE. If you contact them, they will be able to assist you with this further!
I hope this helps!