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Jun 9, 2019

iphone 6p disconnected

Hello there! I bought frames sunglasses from your store. But always disconnected from my phone. My mobile phone is iphone 6 plus.ios12. How can I solve it?

Re: iphone 6p disconnected

Hello liuyian,


Thank you for your post and welcome to the Bose Community. 


I'm sorry to hear that you are having difficulty keeping a Bluetooth connection between your Frames and your iPhone 6. 


Do you have another device that you could connect to the Frames and test if this problem is consistent?


I would recommend that you remove the Frames from the device list on your iPhone and re-connect them. 


If the problem is consistent with another device, I would recommend calling our Customer Service team to discuss this matter further. 


Global Contact Us > Select your country > Scroll to the bottom > Click 'Contact Us' 


Let me know if you need any further help. 


Warm regards,

Charlotte G - Community Support