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liuyian
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Jun 9, 2019

iphone 6p disconnected

Hello there! I bought frames sunglasses from your store. But always disconnected from my phone. My mobile phone is iphone 6 plus.ios12. How can I solve it?
1 REPLY 1
Moderator

Re: iphone 6p disconnected

Hello liuyian,

 

Thank you for your post and welcome to the Bose Community. 

 

I'm sorry to hear that you are having difficulty keeping a Bluetooth connection between your Frames and your iPhone 6. 

 

Do you have another device that you could connect to the Frames and test if this problem is consistent?

 

I would recommend that you remove the Frames from the device list on your iPhone and re-connect them. 

 

If the problem is consistent with another device, I would recommend calling our Customer Service team to discuss this matter further. 

 

Global Contact Us > Select your country > Scroll to the bottom > Click 'Contact Us' 

 

Let me know if you need any further help. 

 

Warm regards,

Charlotte G - Community Support