Participant
  • 0
  • 2
  • 0
Registered since

Jan 11, 2021

rondo repair overseas

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

Frame Rondo

Country

USA

Firmware Version

10.0.18362.175

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

first started can not charge, although the led indicated full charge. But now even LED won't come on and can not connect to PC.

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

one month ago, yes, before fine. I purchase 2 units, other one is still perfect

Any troubleshooting steps you 

different chargers, different cables... can not connect to do anything else!

 

We bought both frames from the US (seattle) and not staying in Taiwan and can not return (Covid)! Contacted Taiwan support but was informed that they CAN NOT do anything since Taiwan does not have this Model.. We always buy Bose because it is WORLD WIDE.. can not believe that you can not service this item in Taiwan. Please advice! Thanks!

 

1 REPLY 1
Moderator

Re: rondo repair overseas

Hello,  

 

I am very sorry to hear that you are having this experience.   

 

The community is a place for troubleshooting therefore we cannot look into service options via this platform. Please reach out to our support via clicking this link > Select your country > Scroll to the bottom of the page > Click 'Contact Us'

 

If there is anything else we can do for you, please reach out again. 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!