Community emails treated as spam by Gmail because of incorrect SPF/DMARC

SOLVED
Friendly Fanatic

Community emails treated as spam by Gmail because of incorrect SPF/DMARC

When the community sends me an email alerting me that a subscribed post has received a reply, Gmail treats the email as spam because "Mail could not verify that it actually came from bose.com." The reason for this is that bose.com publishes SPF and DMARC DNS records that are used to verify that an email was sent by a server authorized to do so. This is great, but the emails come from smtp.lithium.com which is NOT included in the list of authorized servers!

 

For example, here's some headers from an email I recently received (munged to pass your filters):

 

ARC-Authentication-Results: i=1; mx.google.com;
spf=fail (google.com: domain of community_manager-at-bose.com does not designate 208.74.204.5 as permitted sender) smtp.mailfrom=Community_Manager-at-bose.com;
dmarc=fail (p=QUARANTINE sp=NONE dis=QUARANTINE) header.from=bose.com
Return-Path: <Community_Manager-at-bose.com>
Received: from smtp.lithium.com (smtp.lithium.com. [208.74.204.5])
by mx.google.com with ESMTPS id w123-v6si9988966pgw.360.2018.07.01.10.22.20
for <xxx>
(version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
Sun, 01 Jul 2018 10:22:20 -0700 (PDT)
Received-SPF: fail (google.com: domain of community_manager-at-bose.com does not designate 208.74.204.5 as permitted sender) client-ip=208.74.204.5;
Authentication-Results: mx.google.com;
spf=fail (google.com: domain of community_manager-at-bose.com does not designate 208.74.204.5 as permitted sender) smtp.mailfrom=Community_Manager-at-bose.com;
dmarc=fail (p=QUARANTINE sp=NONE dis=QUARANTINE) header.from=bose.com
Received: from sjc1papp79.sj.lithium.com (sjc1papp79.sj.lithium.com [10.21.110.26]) by smtp.lithium.com (Postfix) with ESMTP id 2BDD340472 for ...

 

Please work with Lithium to get this addressed so that emails to community members don't get filed as spam. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Community emails treated as spam by Gmail because of incorrect SPF/DMARC

Hi jonat,

 

I've gotten confirmation that this has been resolved.  E-mails should now be coming from an approved address.

 

Please let me know if you have any other questions, or find anything else like this in the community!

 

Best,

Brandon

7 REPLIES
Moderator

Re: Community emails treated as spam by Gmail because of incorrect SPF/DMARC

Hi jonat,

 

Thanks for posting this!  I'll forward it over to the development team.

 

Best,

Brandon - Community Support

Highlighted
Friendly Fanatic

Re: Community emails treated as spam by Gmail because of incorrect SPF/DMARC

Thanks for the reply. I am not willing to mark this as "solved", though, until the issue is actually resolved (which it isn't as of today.)

Moderator

Re: Community emails treated as spam by Gmail because of incorrect SPF/DMARC

Hi jonat,

 

I've gotten confirmation that this has been resolved.  E-mails should now be coming from an approved address.

 

Please let me know if you have any other questions, or find anything else like this in the community!

 

Best,

Brandon

Friendly Fanatic

Re: Community emails treated as spam by Gmail because of incorrect SPF/DMARC

Yes, indeed - the notification of your reply did not get treated as spam by Gmail, and the headers look good. Thanks!

Friendly Fanatic

Re: Community emails treated as spam by Gmail because of incorrect SPF/DMARC

Today when I logged in to the forum I was asked to "confirm" my membership. The email I received after doing so failed Gmail's DMARC test:

smtp.mailfrom="msprvs1=17846ktzRsV8g=bounces-209384-1-at-bounces.gigya-raas.com";
       dmarc=fail (p=QUARANTINE sp=NONE dis=QUARANTINE) header.from=bose.com

 

and this put it in my spam folder. I must say that "gigya-raas.com" doesn't read to me as a domain I'd expect to be associated with Bose. 

Moderator

Re: Community emails treated as spam by Gmail because of incorrect SPF/DMARC

Hello jonat,

 

Thanks for bringing this to our attention. Could you please send the text and headers in a PM to our Community Admin account so we can take a closer look? Thanks very much.

 

Best Regards,

 

Greg - Community Support

Friendly Fanatic

Re: Community emails treated as spam by Gmail because of incorrect SPF/DMARC

Unfortunately, I can't, as when I deleted it out of the Spam folder Gmail "permanently deleted" it. The SPF and DKIM records were ok (at least I didn't see failures there), it was just DMARC that failed.