Frequent authentication error while trying to log in.

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Frequent authentication error while trying to log in.

I don't know if any other members have reported this problem but I thought I'd bring it to your attention.

 

No matter the time of day, 70% of the time when trying to log in I get the following screen shot error message. This happens on both my iPhone or MacBook. Both the phone and mac are up to date with the latest operating systems. For whatever reason this log in failure is unique to this website and does not happen with any other site I use. Any suggestions on what I can do to remedy this?

 

Thank you.

 

Screen Shot 2019-04-11 at 11.02.47 AM.png

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Moderator

Re: Frequent authentication error while trying to log in.

Hi Grmedhat, 

 

Thank you for posting and bringing this to our attention. I am very sorry to hear that you are having issues when logging in. 

 

I will pass this onto the relevant team to look into. While I am doing so if any other members of the community are having this issue please post this on this thread. 

 

Kind Regards, 

Hector B - Community Support.