LED light in control pod of companion 5 malfunction

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Silent Starter

LED light in control pod of companion 5 malfunction

Hi guys,

My Companion 5 is connected to my computer and the control pod is red while my computer is off. however yesterday when i turned on my computer i noticed that there is no amber or green light from the control pod and no sound was also coming out. i tried to connect my phone using a jack to check if my computer was the problem but it too was the same and no sound was heard from it. please advise.

 

thanks,

Noel Machica

 

1 REPLY
Moderator

Re: LED light in control pod of companion 5 malfunction

Hi Noel,

 

Thanks for posting in the Community!  Sorry to hear about the troubles, but would be happy to help!

 

Can you try a full system reset by disconnecting the control pod and power cable from the Acoustimass module?  After about 1 minute, reconnect the control pod followed by the power cord.  From here, the LED on the control pod should light up.  If it doesn't, can we try the system on a different power outlet?

 

Let us know how it goes!

 

Warm Regards,

Tony A - Community Support