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Feb 20, 2019

QC 25 static issue

My headphones have recently started producing static while playing audio, they seem perfectly fine with just noise canceling on however, they still produce static while noise canceling is off and audio is playing. I've tried switching out the batteries to fix it but this did not help at all neither did using a different cable or device. Is there a way to solve this problem?


Re: QC 25 static issue

Hi WaterRocket, 


Thank you for taking the time to post and welcome to the Community! 


I'm sorry to hear of the issues you seem to be experiencing with static in your QC25's. I'll do my best to point you in the right direction. 


Based on your post, it looks like you have tried all the troubleshooting we would normally recommend. At this point, I would recommend reaching out to your local technical support team for assistance. Click the LINK HERE, select your country and scroll down to 'Contact Us'. One of our agents will be more than happy to help you! 


If you have any further issues or questions, please do reach out to us again! 




Jessie O - Community Support