The community needs a place where we can get help on the CS.
For the last few days, I’ve reported problems with the customer service I’ve gotten and heard there is nothing that moderators of the forum can do to resolve the issue.
However, I believe shutting up or hiding the problem will never be a solution. For most of the worldwide Boss users, this community might be the only place where they can openly discuss and complain. There is no email address available to the Boss headquarter, there is no person to complain about poor customer service or service-related issues.
While 60 to 80 percent of the solutions moderate give is to contact the service center, I sincerely doubt that there is a standard and reliable customer service everywhere. For example, for the past week or so, I could not get my NC700 replaced although the headphone would shutter, reboot, and won’t reset. They said they could not reproduce the problem. When I offered to take a recording of the problem, they said a recording cannot be a proof of malfunction, whatever that means. When I confronted with them with the shuttering issue, they were not aware of the problem at all and claimed it is normal to have a shuttering and cut-off of sound in Bluetooth products.
Now, that cannot be a customer service Bose would stand behind. Yet there is literally nothing I can do. I would sincerely and desperately make an official complaint to the headquarter and ask for a close review of the incident, or at least a decent explanation how come Bose would reproduce the problem before replacement of the headphone when they could not reproduce the same problem for over 4 weeks (or at least for the amount of time there was no such update on the matter) or not take a recording as a proof of the malfunction.
So, what choice do I have? Leave and never come back. After QC35 and QC35II to NC700, this was the first time I had such a serious issue that makes my device worthless. I will never return to Bose products after somehow, I get the refund of the current device, (which they are still trying to reproduce the problems.) and I will do my very best to warn people about how **bleep**ty Bose products is and how unreliable your service is outside of US territory. A brand whose warranty does not hold up to a cent.
I cannot stop to think, if this community offered a way to discuss such matters, this would have been just a misunderstanding. But at the same time, the moderators made it clear there is nothing Bose can do for such absurd support.