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Mar 25, 2020

microphone issue during call

When listening to music the headphones sound great, when I'm on a call with someone, they sound great, however, I have been informed that there is a loud and constant buzzing from my end when I am on call with someone, and I tested this in voice memos and talking at normal volume I could not hear myself due to the buzzing

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Moderator

Re: microphone issue during call

Hey afreedman,

 

Thanks for joining the Bose Community! I'll be happy to assist you. 

 

So that I can accurately support you for this issue with the microphone, could you please confirm which headphones you have?

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Re: microphone issue during call

I have the bose soundsport free yellow and blue

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Re: microphone issue during call

Hey @afreedman,

 

Thank you for confirming! Have you tried the steps HERE, to reset your connection and clear the previous pairing? It should help you out - but let me know how you get on.

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Re: microphone issue during call

I just tried that, and i still got a buzzing sound when I tried to use voice memos, nothing changed. 

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Re: microphone issue during call

Hi @afreedman,

 

I appreciate you trying that, sorry things haven't improved for you. Would you be able to let me know what phone/device you have the headphones connected to?

 

Have you tried using a different device to see if the issue is consistent?

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Re: microphone issue during call

I have it connected to an iPhone 7, I tried it on my Microsoft surface pro 5 as well and the same result happened. 

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Re: microphone issue during call

Thanks for updating us on this @afreedman

 

Let's try and perform a reset on the headset by following these steps below: 

  • Place your earbuds in the charging case
  • Connect the charging case to a wall outlet using a USB charger, then wait five seconds
  • Disconnect the USB cable from the charging case, then wait one minute
  • Remove your earbuds from the case.

I would also recommend that we ensure that your headset is up to date by connecting it to a PC via a USB charging cable, then visiting our online updater and following the on-screen instructions. 

 

We look forward to hearing back from you with the result of these steps. 

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Re: microphone issue during call

just tried plugging it into the wall for 5 seconds then waiting a minute, nothing changed. and these headphones are up to date.

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Re: microphone issue during call

This does seem strange. Can I ask where you are when making these calls? Could you please check for any possible sources of interference at all? 

 

Thanks!

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