I am getting complaints that my mic volume is too low and that people are having trouble hearing me. This while using the mic and desktop controller on Windows10 PC for my call center job. I have tried turning up mic volume all the way in Sound Control Panel. Any other fixes possible? The mic is as close to my mouth as I can get it to be....
Hey @Dr-Ben, welcome to the Bose Community!
I hope that you are enjoying your new QuietComfort 35 II Gaming Headset so far. It's a shame to hear that you're experiencing this issue with the mic volume. I'd love to see what I can do to help resolve this.
First, could you please let me know if your headset is running the latest firmware? You can check this in the Bose Connect app, or head to btu.bose.com on your computer and follow the steps.
I look forward to hearing back from you.
Yes I updated the firmware.
It is like the mic volume is always stuck at half mast. Whenever I test the mic volume, the sound indicator never goes above a third or half of the test volume bar, like it is capped or something.
I turned it all the way up to 100db in Sound Control Panel which is the highest it will go.
@Dr-Ben Thanks for getting back to me with this information!
Have you tried using the headset and mic with any other apps on your computer? If so, do you experience the same problem with the mic input volume?
Thanks for confirming this Dr-Ben!
Sorry to hear that the issue persists across all devices. Let's also try to reset the headset via these steps below:
If you are still experiencing this issue after the reset, please reach out to your regional customer support team via the Contact us page here to explore service options.
Nov 2, 2020
I'm experiencing the same issue when connecting the device via USB to my Mac. When I connect the audio cable directly without the USB PC desktop controller, the mic volume is fine. But I can't get the volume high enough when using it through the USB PC desktop controller. I also tested another inline mic cable from a QC25 connecting directly to the Mac and that worked fine too. Is there a way to update the PC Desktop controller to increase the pass through volume?
Nov 3, 2020
Feb 4, 2021
I have the same headset, using the bose USB desktop controller. The mic volume is too low and always has been. If I talk really loud people can hear me fine but I shouldn't have to. The Windows 10 microphone control panel is up to 100. There should be some software available from bose to adjust the mic level and more. Also, there is no mic boost option in Windows anymore, where did that go? Don't these companies know that everyone is working from home and they need features like this?
Feb 4, 2021
To look at your mic settings on Windows 10, on the money click the little speaker symbol in the base right of the screen and snap "Open Sound settings." Then look down to where the mouthpiece or headset you have is recorded in the "Info" area and snap "Gadget Properties." From there you should see a volume bar, and you can raise or lower it on a case by case basis.