Welcome to the Bose Community!
The mission of this online community is to provide a peer-to-peer channel for Bose owners to discuss and share product related solutions. The Bose Community team strives to foster the community with up to date information and fair moderation.
While our community is aimed at Bose customers and users, we welcome everyone with an interest in audio and sound, as long as you observe these community rules:
- Be respectful and constructive.
Respect people's time and attention by asking well-thought-out questions and sharing what you've learned so far. Respect people as individuals by keeping your tone positive and your comments constructive. Repetitive and/or excessively negative comments, calls for lawsuits, firing of employees, or targeted harassment will be edited or removed. Additionally, contents that users may find offensive or upsetting, including political or religious content, will be removed by the moderation team. Repeated violations will result in temporary suspension or permanent removal from the community.
- Be relevant.
Make sure your contributions are relevant to the mission of the community and topic where you post. Please do not post duplicate messages in different areas of the community to avoid fragmenting discussion. If you have a new question, start a new thread rather than interrupting a conversation. Solicitations are rarely relevant and will be removed. If you have something you want members to join, participate in, or buy, ask us first. Each post is assessed on its own merit.
- Keep your word.
Don't post anything that would violate any contractual agreements (copyright, trade secret or otherwise) or nondisclosure agreements to which you are a party.
- Protect privacy - yours and that of others.
Don't share anything about yourself, your organization, or other people that you would not want to see on a road-side billboard. This includes products’ serial numbers. Also, don't post personal information -your own or anyone else's- including contact information, such as an email address or phone numbers, or any content you receive in private communications without the author's consent. Keep in mind that this includes transcripts and direct copies of private interactions with customer service agents.
- Remember, this is user-generated content.
You'll find plenty of good advice here but remember that your situation or configuration may vary from other community members who share a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet.
If you are having a non-product related issue (such as tracking your order, starting a return, etc.) please contact your local support team at worldwide.bose.com/contact. Often resolving these issues requires personal and private information, so these teams are best suited to help you. You can also use ‘Additional Support’ in the header community header to explore other options. Threads detailing issues with service that are non-product related may be locked or removed. Keep in mind that every member circumstance is different and warranties vary by region.
- The Bose Logo and Bose Employees
You will notice that some community members have a Bose logo next to their name - this means they are Bose employees and community moderators. Only authorized Bose moderators are allowed to use a Bose logo in their profile. To avoid confusion by other community members, only approved moderators are allowed to use "Bose" as part of their community username. Any impersonations of Bose employees or moderators will be removed.
- Username Moderation
Moderation and interactions with Bose employeesWe will not discuss any action taken against a member of the community, publicly or privately, with anyone but that member and ask that you do not either. Any post that mentions actions taken by a Bose Community Moderator will be removed and may result in disciplinary action. Any abuse of Bose employees, such as excessively mentioning moderators and admins but also including actions taken outside of the community, or encouraging others to abuse Bose staff, will result in disciplinary action being taken against your community account. Additionally, any misrepresentation of an interaction or result of a conversation with a Bose employee is subject to removal. Keep in mind that every member circumstance is different and warranties vary by region.
Feedback & Ideas
We want this to be the best community it can possibly be - so let us know what you think! Those who reach the 'Collaborator' rank can visit our Forum Feedback and Requests board to share how we can help improve your experience on the Bose Community.
Flag inappropriate content for review
If you come across any violation of these guidelines, please notify us by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate.
We want to ensure that the Community remains a friendly space so occasionally topic content will be moderated. This means anything from the editing of some posts or a friendly reminder of the Community guidelines, to temporary suspension or even account deactivation in case of repeated or severe violations of our guidelines. The consequences will be determined by the Community team on a case by case basis.
Thank you for taking the time to read our guidelines. We hope you enjoy your stay on our Community and look forward to hearing from you. Finally, please mark your topic as ‘resolved’ if you feel that you received a helpful answer to your question!