What Happened to My Post?

[ST - Hearphones]

Thank you for your contributions to the community!

Sometimes you may write something and it does not appear. Did it get deleted? If you don't get a notice from us about your post, here is what is happening.

• Our community platform uses an automated engine to detect and quarantine spam. This protects the community from having to read inappropriate content. Sometimes, the spam engine will misinterpret your post as spam.  Your post will disappear.
• If you re-post a duplicate message, the spam engine will catch that too.
• The spam engine does not notify the person that a post has been removed. Most of the time the person who posts spam is not actually a person. It's a spam bot. There's no reason to send a notice.

If you're human, this is not good. It feels like Bose is deleting your posts without explanation.

Going forward, we are going to check regularly for posts that have been caught by the spam engine inappropriately. We will put them back online.

If you find that one of your posts has disappeared, please post a reply here and we'll investigate that immediately.

Thank you!

ST

[ST - Hearphones]

 Note:

Occasionally we remove posts¹ and when we do, we notify the person who wrote the post through a private message

 ST

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¹ from the Bose Support Community Terms of Use Agreement

Bose does not prescreen information submitted by users of the Site ("Submissions"). Bose retains the right, but not the responsibility, to edit or remove any Submission, including those deemed by Bose to violate the Agreement. Bose will make good faith efforts to investigate allegations that Submissions violate the Agreement but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific Submission, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any Submission whatsoever. Bose involvement. Bose may respond to questions but does not formally provide technical support on the Site. Any information that is provided by Bose or Bose employees is offered on an "AS IS" basis without warranties of any kind.

[ST - Hearphones]

Over in the QC35 Issue Reports and Current Status Discussion, there were several posts that got caught by the spam engine.  There appear to have been a disproportionate number of posts caught there. That's attributable to the length of the discussion. It's been running since March 7, 2017, with hundreds of posts. It's not because we were censoring the posts. If we remove posts, we notify the author with a private message¹ .

We noticed that people were mentioning that their posts were disappearing. We investigated at our end and found those posts in the spam quarantine area. We released them today with the unfortunate side effect of creating a flurry of notifications and cluttering the discussion with near-duplicate posts. We're sorry about that.

ST