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Nov 25, 2019

AE2W rubber peeling around headphones

I own these AE2W headphones.  This is clearly a manufacturing defect: the rubber is peeling off on those premium headphones.  Its unfortunately not under warranty anymore, I called Bose but they only offer a replacement for 179$.  Is there anything Bose can do about it?   I'm clearly not the only one with that problem.  




Re: AE2W rubber peeling around headphones

Hi @danbord


Thank you for taking the time to post in the Community.


I am sorry to hear that you're experiencing issues with your AE2W headphones. I would always recommend calling our Customer Service team for help regarding the servicing or replacement of the headphones. I can see that you've already tried this, so I do apologize that you have not been able to resolve your issue as of yet.


On this platform we strictly handle troubleshooting so I would strongly advise contacting Customer Service again when you are able to, so you can discuss the next best step to take.


Warm regards,

Sam F

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