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juan.wong
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Dec 27, 2017

Annoying noise in the right earphones

I have bought a soundsport wireless free earphones two weeks ago. A rare and annoying sound is heard in the right side, It happens when I conected this to my I phone, and persist between songs. I really appreciate some help.
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Dec 15, 2016

Re: Annoying noise in the right earphones

Hi juan,wong!

 

Thanks for reaching out here. That is interesting. Can you describe the sound to us? Have you also tried clearing the paired device list from your headset and connect to a different device if possible? 

 

Let me know when you get the chance

 

Thank you again,

 

Mohsin

juan.wong
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Dec 27, 2017

Re: Annoying noise in the right earphones

Hi
https://youtu.be/V3YYpeJH2PY
Please, to see the second 17 of this video.
The sound is something like this.
Thanks
Juan
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Aug 25, 2017

Re: Annoying noise in the right earphones

Hey Juan!

 

Thanks for providing that video, that helps. Just to clarify - did you have a chance to try the troubleshooting steps that @Mohsin_S provided above?  I'm wondering if this only happens with your iPhone or with other devices as well.  

 

I'm including the other steps below for reference:

 

  1. Turn the headset off and wait for 30 seconds.
  2. Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
  3. Unplug USB cord from headset and wait 1 minute.
  4. Turn on the headset and test if the headset works properly.

 

  1. Power off the headphones
  2. Press and hold the Power/Bluetooth button for 10 seconds, until you hear “Bluetooth device list cleared.”
  3. Delete the headphones from your device's paired lists then reestablish the connection and test

 

Let us know if this helps!

 

Take care,

Shiloh_C