The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.
Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.
Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.
My Soundsport wirless earphones will not stay connected to my IPhone 6. I have iOS 11.2.1
They connect fine, but cut in and out constantly. They are virtually useless at this point.
Aug 25, 2017
Greetings! Thanks for reaching out. Let's get that connection cleaned up for you so you can enjoy your SoundSports!
Let's start with a reset:
After you complete let's clear the pairing list. To do that just press and hold the power/Bluetooth button fora bout 10 seconds, you should hear a voice prompt letting you know that the list is cleared. At this point make sure to delete the headphones from your device's paired lists then reestablish the connection and try it out.
I hope this helps! Please let me know?
I hope that you have a fantastic rest of your day,
I followed the instructions and it did not work.
The only way I can use the headphones without them constantly cutting in and out, is if neither myself nor my phone is moving. If either thing moves, they do not stay connected which renders them virtually useless to me at this point
Dec 15, 2016
Thanks for updating us and the troubleshooting you have done. It looks like its time to contact your local Bose support. Here is a link you can use. Click on your country, scroll down to "Contact Us"
Let us know how it goes