LaZe
Participant
  • 0
  • 1
  • 0
Registered since

Oct 3, 2019

Bose 700 headphones computer paired and mic function problem!

I usually use the headphones for listening the music and playing games in laptop. After a week of using the headphones, I found that there are some major issues as following;

 

- The microphones cannot work together while paired with pc since they are set up for voice communication setting so that the user has to choose whether studio sound headphones or voice communication. If the voice communication is set as default, I can only hear the sound from the communication app like Discord while the background music played by browser is then silent. If I choose studio headphones the mic is not working so I need an additional mic. Is there anyway that I can use the studio headphones together with mic?

 

- I don't sure why when I paired the headphones with pc, the sound volume seems to drop down comparing with pairing with the IOS device. Is it related to the pairing system or firmware/driver of the headphones? Is there any plan for equalizer setting?

 

- I found the issue related to the noise cancellation. When I used the headphones need any device that generating sound like metronome, It seems that the noise cancelling function is trying to cope with that noise and itself instead generates the irritating sound.

 

I am happy with the comfortable of wearing headphones but is it possible to fix or solve the above mention problem. Thanks.

 

4 REPLIES 4
Tegan_M
Moderator

Re: Bose 700 headphones computer paired and mic function problem!

Hello LaZe,

 

Thank you for reaching out to the community. I am very sorry to hear that you are experiencing some issues using your Noise Cancelling Headphones 700 whilst paired to your computer. I would love to do what I can to look into this with you. 

 

So that I can provide you with the most accurate information, can you please inform us on the following. 

  • What computer are you connecting your headphones to? What is its software version?
  • Does this occur with both a cabled and Bluetooth connection?
  • Does this occur across multiple devices?

Please let us know, we would love to get this resolved for you. 

 

Kind regards,

Tegan M - Community Support 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!
Popcorn01
Participant
  • 0
  • 1
  • 0
Registered since

Nov 30, 2019

Re: Bose 700 headphones computer paired and mic function problem!

Hey, I am facing the same issue with this headset,

I am using Windows 10 OS,

Only bluetooth,

Every PC I am trying on.

fire099
Participant
  • 0
  • 1
  • 0
Registered since

Dec 25, 2019

Re: Bose 700 headphones computer paired and mic function problem!

bump, I have the same issue too. 

Vicky_W
Moderator

Re: Bose 700 headphones computer paired and mic function problem!

Hello Fire09, 

 

Thanks for reaching out and welcome to the Bose Community. 

 

I am sorry that you are having issues. 

 

Could you please answer the questions asked by @Tegan_M, and let me know what troubleshooting you have tried so far. 

 

Once I have this information, I would love to assist you further. 

 

Kind Regards, 

Vicky W 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!