Aul@Sg
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May 2, 2019

Bose On-ear wireless headphone + iPhone XR: very low volume

Hi,
I have issue when connecting my Bose On-ear wireless headphone with iPhone XR. Very disappointing low volume.
The volume is excellent when I pair the same headphone with my IPhone 7.

Any suggestion how to fix this please?

Thank you
6 REPLIES 6
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Moderator

Re: Bose On-ear wireless headphone + iPhone XR: very low volume

Hi Aul@Sg, 

 

Thanks for your post and welcome to the community.  I have a few questions that I would like to ask to get a better understanding of your issue, 

 

  • Are you connecting to the headphones via Aux or Bluetooth? 
  • Have you attempted to use different sources? 

 

Kind Regards, 

Hector B - Community Support 

Aul@Sg
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Re: Bose On-ear wireless headphone + iPhone XR: very low volume

Thanks for your reply Hector
- I am connecting via Bluetooth
- My headphone works well with another iPhone I have (iPhone 7).
- My iPhone iPhone XR was working well with my Bose on-ear wireless headphone earlier. Te problem arise since couple of weeks ago.

Please advise.

Aul@Sg
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Re: Bose On-ear wireless headphone + iPhone XR: very low volume

Also, when connecting with Aux is normal.
Moderator

Re: Bose On-ear wireless headphone + iPhone XR: very low volume

Hi Aul@Sg, 

 

Thank you very much for confirming this information for us.

 

Does this low audio quality occur when you connect your headphones to another audio device? A different laptop or phone will do fine. 

 

I would also perform a reset of your headphones, to do this please follow the below instruction.

  1. Turn off the headset and wait 30 seconds
  2. Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
  3. Unplug the USB cord from the headset and wait 1 minute
  4. Turn on the headset

 

Kind regards,

 

Tegan M 

Aul@Sg
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Re: Bose On-ear wireless headphone + iPhone XR: very low volume

Thanks for your input Tegan.
However, after performed all steps in your notes, the issue still exist.

Any other steps I need to try?
Moderator

Re: Bose On-ear wireless headphone + iPhone XR: very low volume

Hi Aul@Sg, 

 

Have you recently performed any updates with your Iphone XR? Which IOS software is your mobile on?

 

Does the low audio also occur on all streaming platforms for listening to audio? For example does spotify audio differ to youtube?

 

Kind regards,

 

Tegan M