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Feb 27, 2019

Bose QC 30 headphones keep turning off

I have had these headphones for a little over a year now and they have worked great up until 2 days ago when they just randomly started turning off.  They were more than half full charged when they first turned off but I plugged them in and charged them anyways and when I tried using them again they turned off after about a minute or so.  This problem happened regardless of if I was connected to my iPhone, mac, or nothing at all.  I have scoured these forums looking for a solution and have done everything from restarting the headphones, checking for updates for both the headphones and my mac and my iPhone, I have also tried forgetting all the Bluetooth devices but the problem still persisted.  Now I try to plug them in and the red light comes on for a few seconds and they just turn off altogether.  I love these headphones and have kept them in immaculate shape but they are now unusable through no fault of my own.  Pls help.

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Feb 26, 2019

Re: Bose QC 30 headphones keep turning off

Hey Tom don, 

Thank you for getting in touch with the community! Also, welcome to the community! I will do what I can to help. 

When you put your headphones on and turn the headphones on do you hear a battery status? 

Check that and if you do not hear anything then I would recommend that you contact our technical support team for further assistance. 
Please follow this link: https://global.bose.com/en_us/index.html 
Select your country and scroll down to "contact us" and you will find the contact details. 

If you have any other questions please do message back. 

Hope you have a lovely day! 

Liam - Community Support

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Feb 27, 2019

Re: Bose QC 30 headphones keep turning off

Hi, sorry it took me a while to get back to you, the link that you sent has expired, can you please send another one

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Re: Bose QC 30 headphones keep turning off

Hi Tom don,

 

We apologize for that!  Here is the corrected link: https://bose.life/2f4nJid 

 

Let us know if you need any more help!

 

Warm Regards,

 

Sam F

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