liorch
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Mar 17, 2019

Bose QC (Quietcontrol) 30 are not responding anymore

Hey,

I bought a Bose QuietControl 30 about 18 months ago and they worked perfectly, until a few days ago:

A few minutes after turning them off (with battery at about 90% or more), I wanted to turn them back on but they just won't turn on anymore. The on-switch did nothing.

I tried plugging them in (even though I knew the battery was full) and it just showed a solid red light for about 30 seconds and that's it.

I tried following the reset guide, but also didn't help. 

Also can't try to update since they won't turn on.

 

It's very strange that they just suddently died with no physical or any damage whatsoever. 

Since it's been 18 months they're out of warrenty. What can be done?

 

Thanks

10 REPLIES 10
Moderator

Re: Bose QC (Quietcontrol) 30 are not responding anymore

Hi Iiorch, 

 

Many thanks for your post and welcome to the community. I'm sorry to see you are having this issue.

 

As it appears the headphones are no longer holding a charge and unable to power on, I would recommend contacting your local Customer Support Team for further assistance.

 

If you select this Link - Contact Us you can select your region. Scroll to the bottom and select contact us which will provide you with their contact number.

 

Many thanks

 

Leon_C - Community Support

liorch
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Mar 17, 2019

Re: Bose QC (Quietcontrol) 30 are not responding anymore

It doesn't seem like a charge problem since it worked minutes before, and the battery was fine (almost full, doesn't lose charge).

 

Anyway I tried contacting the local Bose representivie and after a week in their lab they just said it can't be fixed (not even for money!).

It's very upseting, since these are very expensive earphones and they only lasted 18 months under fair usage.

 

I also see this problem is very common:

1. https://community.bose.com/t5/Headphones-Archive/Quiet-Control-30-solid-red-light/m-p/125644 - 2 pages of complaints here

2. https://community.bose.com/t5/Headphones-Archive/Bose-QC-Quietcontrol-30-are-not-charging/td-p/44001 - 2 more pages

3. https://community.bose.com/t5/In-Ear-Headphones/Bose-QC-Quietcontrol-30-are-not-responding-anymore/t... - 5 pages here!

4. https://community.bose.com/t5/Headphones-Archive/Quietcontrol-30-stopped-working-light-does-not-turn...

 

Looks like these expensive earphones are very problematic, and it's very disappointing that a company like Bose does not recognize it, and offer me no options other than to buy new ones (which I of course now have no incesntive to buy from these brand)

grmedhat
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Mar 7, 2019

Re: Bose QC (Quietcontrol) 30 are not responding anymore

Is this local Bose representative you contacted a company Bose sent you to when you contacted them via the link above? Or did you find one on your own?

liorch
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Re: Bose QC (Quietcontrol) 30 are not responding anymore

It's the official representivie from the link above (https://global.bose.com/en_us/africa_middle_east/israel.html)

grmedhat
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Re: Bose QC (Quietcontrol) 30 are not responding anymore

Thanks. What did they say was wrong with them? Just a guess on my part but since they are off warranty  it sounds like it costs more to repair them than replace them. Maybe one of the moderators can find out. 

Community Manager

Re: Bose QC (Quietcontrol) 30 are not responding anymore

Hi Grmedhat,

 

Great question - as service options vary between regions we do not have a quantitive list of location-based options for repairs and exchanges. As such, I encourage @liorch to direct this question to Newpan, Ltd. directly to discuss this.

 

Kindest

Andy B - Community Support

grmedhat
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Re: Bose QC (Quietcontrol) 30 are not responding anymore

Thanks Andy. 

liorch
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Re: Bose QC (Quietcontrol) 30 are not responding anymore

Thanks, that's what I tried though, they just said it cannot be fixed. didn't supply any other info or resolution.

 

Guess I should've read the many reviews (here, and on Amazon) stating that these earphones just randomly die and nothing you can do about it (especially if it's after the warrenty period)

Moderator

Re: Bose QC (Quietcontrol) 30 are not responding anymore

Hi Liorch,

 

Thank you for taking the time to post to the community. 

 

At Bose we do still offer great out of warranty options so we always encourage you to reach out to your local service centre, even if you are out of warranty.

 

I hope you have a great day! 

 

Kindest, 

 

Jessie O - Community Support