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Jan 31, 2019

Bose QC25 headphones - faulty / replacement offered

About a year and a half ago I bought my QC35's and loved them. Then about 7 months ago the on/off switch on the right headphone started to be challenging to get into pairing mode. Now my switch doesn't work at all, I can't even turn them on to use them. Is this something I can get fixed? And if so, where do I find that information? Also, is this a common fault?


Re: Bose QC25 headphones - faulty / replacement offered

Hey McSparta,


We appreciate you for writing into the community and sorry to see you ran into some difficulty with your headphones. For this, we recommend that you contact one of our service teams to provide you with a further solution and get you back up and running again. They would be best equipped to do so. Here's a link to get contact information:



Let us know how everything works out for you. 



Thank you again,



Mohsin - Community Support