I assure you that I am reading every post. I understand how frustrating it can be. Usually, when dealing with different regions we would encourage you to continue to work with your local support team for assistance. We will direct message you to gather more information.
If you are in the UK I would recommend you go to
**MODERATOR EDIT EXTERNAL LINK REMOVED**
And get them repaired. This was my option, Bose ‘replacement offer ..... woooo ..... so impressed’, or 27gbp repaired. There must be someone similar in your region. Good luck hert777
‘Bose - Better sound through research ... for a limited time’
Jan 7, 2019
Feb 5, 2019
So, add me on the list, my QA-25 right ear also died yesteday. I looked on google and I am completely astounded to see the number of people having the same problem. This truly seems systematic, I would be surprised to know about anyone having a QC-25 that doesn't have that problem.
So I contacted the local support this morning via e-email, and they responded me within 1h! Obviously, with the standard response everyone has been given: "we replace then with a QC-35 for 155€".
How is that even acceptable? I replied, then called them, but there's nothing to do - they even seem to pretend they are being generous!
Really? I paid my QC-25 300€ 3 years ago, now they are unusable, and I need to pay 155€ more???
I remember exactly how I justified myself why paying that huge 300€ for headphones: "this is Bose, this is quality, these are headphones I'll keep all my life"... Oh dear fool...
I didn't even use them much, only when I travel. Lately I have been travelling more, and boom, it happened, like everyone else here.
And now support pretends that they are giving me an "offer" by paying another 155€?? In total, I would have paid then 455€ for QC-35, which are currently sold 320€ on Amazon. Great deal!!
I can't believe Bose is still trying to make money out of a product flaw.