Feb 11, 2019
Hello. I have a pair of QC30 earbuds. Lately I have been wearing them and all of a sudding I hear a slight pop sound and the earbuds reboot. Then comes back on connecting. Then the pop again and reboots. Then I hear a really loud pop and it goes off completely. Is there anything we can do for this? This is not the left ear popping sound...This is happening in both ears.
Thanks for posting. I am sorry to hear about that. I know that you may hear a slight pop when you turn the headsets on. This occurs as the noise reduction circuitry powers up. But, if its happening and then the headset is rebooting it might be an issue with the ANC microphones. I would try a few things:
To reboot the headset
If you try those steps and are still having that issue, I would recommend contacting your local support team for assistance. Here is a link you can use. Click on your region, scroll down until you see "Contact Us."
Tony G - Community Support