Jan 2, 2019
So i have the same problem other users here had : i forgot to turn off my QC30 and the other day it won't turn on anymore. When i try to charge, all i get is the red light. And when i try to update, it starts but lose connection after a while.
My product has more than 1 year, so the warranty won't cover.
It's clear this is a software issue. Is there any solution ?
Thanks for reaching out to the community and sorry for the trouble you're having! There are a few suggestions we recommend that can help you.
Can you please try visiting btu.bose.com to update the headphones?
How long do you have them charging for? Is it a solid red light?
Also, can you please try a different USB charger and cable if that is possible?
Let us know when you get the chance.
Thank you again,
Mohsin - Community Support
Apr 10, 2019
I'm sorry to hear that troubleshooting did not resolve the issues you're experiencing with your QuietControl 30 headphones. Have you tried updating the firmware on a different computer, or alternatively using a different USB port on the computer?
I also recommend performing a product reset on your headphones. This can be done by:
Should the issue persist I encourage you to reach out to support in your region via our website HERE. Select your location and use the "Contact Us" feature.