Bose QC35 II - Crackling and popping sound at high volume.
I'm from Dubai, UAE. I've been dealing with the service center for Bose authorized dealer here in UAE for my issue stated in the subject.
And the technicians keep sending back saying there is no issue.
I had to travel far to the service center in Jabal Ali in UAE and meet the technician face-to-face and explained and showed him and made him listen to the issue. Then he knotted his head and too it back for service and after few days they replaced me a brand new unit saying "replaced due to special condition", but unfortunately that unit too has the same issue. And I sent it back. But now the same technician messages me and says my test audio source was faulty.
I ask you, if it was faulty, then why was I given a replacement?
that is not all, I asked him simply. Why is it that I do not have the issue when I play the same test audio through the Bose provided audio cable? He still stands by the fact my test audio file was faulty.
I ask anyone with common sense of basic troubleshooting, how does this test scenario fails? How come there is popping/cracking noise when I play high volume high pitch audio around 16khz though Bluetooth line and there is not when I play through the direct audio cable? Kindly explain me please??? is there a some sort of passive circuit build into the audio cable that I do not know of???
Below are the 2 service center reports with the device serial numbers.
I'm still fitting this battle with the dealer here and I will not give up! I will prove my case that there is a factory defect in the units sold here in UAE though this dealer. My next action is to take these unit to a test lab and get a audio report.
Wrote to in_support at bose.com. No reply so far. What I wrote to them below.
On Thu, 7 Feb at 12:16 PM , Jinantha Perera <email@example.com> wrote:
Too bad I missed to check any reviews before buying these. Being a tech-savvy person, I usually do not do that. But I never though Bose would make such a low quality unit for there customers. Lets say it was genuine defect in there line, be honest and recall them!!! It shows how good of a company you are Bose.
When I handed over the headset to Jumbo service center in Al-Fahidi, the personnel who accepted my unit too noticed the defective noices. He then when ahead and handed me a pair of Bose inear headphone sets to check, and they had no issue.
Please check these headphone sets with the following links,
Service reports below.