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Ducktapefixesall
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Dec 22, 2017

Bose QC35 II sound cancellation button doesn't work while using aux

I just got the Bose QC 35 II and the noise cancellation bothers me. I was using it with aux on my windows 10 PC. When I pair with bluetooth to my phone, the button to change noise cancellation level works just fine. I was wondering if it is just a bug or if for some reason you just cant change the noise cancellation levels while using aux.

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aroy314
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Jan 3, 2018

Re: Bose QC35 II sound cancellation button doesn't work while using aux

I have the exact same issue, the noise cancellation button is not working with aux cable...

 

EDIT : you can turn it off using the Bose-connect app : unplug the cable, connect via bluetooth to your phone, plug the cable, turn off Noise Cancellation from the app

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Aug 25, 2017

Re: Bose QC35 II sound cancellation button doesn't work while using aux

Hey folks!

 

Thanks so much for posting and great catch.  This is the intended behavior.  So while the audio cable is connected this overrides a Bluetooth connection which is required to control the action button function and your device's connection to the Connect app.  Your headphones are working normally.

 

I hope this helped answer your question and put your mind at ease!

 

@aroy314 has a great tip there as well, you can connect briefly via Bluetooth to disable the ANC.

 

Have a fantastic rest of your week!

 

Take care,

Shiloh_C 

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aroy314
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Jan 3, 2018

Re: Bose QC35 II sound cancellation button doesn't work while using aux

Thank you very much for your answer.
Disabling the ANC with the action button while using the aux cable is a very important feature to me as my PC from work doesn’t have Bluetooth. Will it be implemented in a next software update or is that a hardware limitation ? Thanks !
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Aug 25, 2017

Re: Bose QC35 II sound cancellation button doesn't work while using aux

Hey aroy314,

 

Absolutely, happy to clarify.  I'm not sure exactly what this feature would involve but I will happily send it up the chain for consideration for you.

 

I hope that you're well!

 

Thanks for being a part of the community,

Shiloh_C