kaseb
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Apr 11, 2019

Bose QC35 disconnect/reconnect when paired with two devices

Bose QC35 doesnt work when paired with a phone and a laptop. I have a Samsung Galaxy S8+ and an HPE EliteBook 840 G5. When connected to both devices, as soon as I receive even a bling message on Skype for Business, the phone disconnects. It takes the phone 4 to 5 mins to reconnect to phone and it requires a manual intervention. I am running the latest firmware on Bose QC 35 but still finidng myself occupied with this issue most of time. My business routine requires taking calls both on Skype for Business as well as phone. Need help.

 

 

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Zoe_C
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Mar 26, 2019

Re: Bose QC35 disconnect/reconnect when paired with two devices

Hello kaseb,

 

Thanks for posting in the community, I am sorry to hear that you are having trouble with your QC35's. I would recommend trying a product reset if you have not already, please see the steps below. 

 

To reboot your headset:

• Turn off the headset and wait 30 seconds

• Plug the headset into a wall outlet using a USB charger, then wait 5 seconds

• Unplug the USB cord from the headset and wait 1 minute

• Turn on the headset

 

Let me know how you get on!

 

Kindest regards,

Zoe_C