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KSid
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Dec 27, 2018

Bose QC35 ii. Google assistant speaks from mobile phone speaker

When using assistant via QC35ii google sometimes speaks from my phone speaker rather than from  headset. I didn't get what could be the reason from this. I can ask "What's the weather" or "What time is it" and google can reply either from phone speaker or QC35ii. It looks like it depends completely on my luck. I use Android 7.0 Honor 6X

Has anyone got such thing? Any explanations and sollutions?

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Community Manager

Re: Bose QC35 ii. Google assistant speaks from mobile phone speaker

Hi Ksid,

 

Thanks for posting on the Community!  Sorry to hear about the VPA issue, but would be happy to help!

 

  • Have you tried clearing the memory of the headset by holding the power button forward for 10 seconds?
  • You would also want to remove the headset from the phone's Bluetooth device list.
  • Have you also tried to toggle the Google Assistant option in the Connect app?

 

Let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support 

KSid
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Dec 27, 2018

Re: Bose QC35 ii. Google assistant speaks from mobile phone speaker

Hello, Tony.
Unfortunately none of your suggestions helped me. I suppose this problem goes from Google software or from my phone hardware. It's quite suspicious that none of other users faced such a malfunction.
Anyway thanks for your feedback.