My newly purchase Bose QC35 is not showing in Android Bose Connect app, So it's hard for me to update its firmware. Please help me to fix it. Please see the screenshots for more details on it.
Mar 15, 2018
Thanks for joining the community! Sorry to hear about the troubles, but would be happy to help!
Regarding the update portion, I would recommend connecting the headset to a PC with the USB cable and update through our updater site HERE.
The part about the app not recognizing the headset, can we try and clear the Bluetooth list on the headset by pushing the power button forward for 10 seconds and wait for the headset to prompt that the list is cleared. You also want to remove the headset from the mobile device as well. After this accomplished, please try and uninstall/reinstall the app and then try the setup again through the app.
Let us know how it goes!
Tony A - Community Support
I tried through your website via my MacBook Pro USB, but it's also not working and showing like the following image, I also mentioned system information as well.
Also, I tried Bluetooth list clearing method as you mentioned above, but still it's not working.
I am really disappointed with this.
Dec 15, 2016
Thanks for all the information. I just wanted to add on here and ask, would it be possible for you to try the headphones temporarily on another mobile device to see if you can get the Bose connect app to recognize them?
Please come back and let us know.
Tony G - Community Support