So as the title says the product is the QC35s .
this started like a week ago randomly
Usually when I’m walking it will disconnect randomly and I’ll have to turn it on and off like 5 times before I hear it turn on and it connects. Another problem I now have is if I move one cup off my head it’ll disconnect too. I’v already cleared the pairing list and updated it through Bose connect.
Both problems occur on the Pixel 2 and IPad 6 gen
Thanks for reaching out to the community. I am very sorry to hear that you are encountering some connectivity issues with your QuietComfort 35 Headphones. I would love to do what I can to assist you with this matter.
I would firstly suggest performing a reset of your headphones. Instruction on how to do this can be found below.
Can you also inform us how you tend to connect your headphones? Is this primarily via the Bose Connect App or do you connect directly through your devices Bluetooth settings?
I look forward to hearing from you!
Tegan M - Community Support
Thanks for getting back to us and confirming this.
I would like to recommend that you visit the Bose Updater on your computer to manually check for any updates. Although you have updated through Bose Connect, this will ensure that there were no installation errors.
Let us know how you get on with this.