cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 
Rionic
Contributor
  • 2
  • 5
  • 0
Registered since

Sep 1, 2017

Bose QC35 won't connect to iPhone 6S

I'm trying to connect my QC35s via bluetooth to my iPhone 6S but every time I try to connect it, it tells me "Connection unsuccessful. Make sure your device is turned on and in range."

 

I've tried clearing my connected devices on my headphones, and restarting my phone, but nothing worked.

It used to work just fine, but now for some reason it just won't connect.

2 REPLIES 2
Mohsin_S
Moderator - Retired
  • 0
  • 2555
  • 115
Registered since

Dec 15, 2016

Re: Bose QC35 won't connect to iPhone 6S

Hey Rionic, thank you for writing in. We definitely want to help you with this. Let's start by removing the Connect app and reinstalling. We also recommend that you give your headset a good system reboot.

 

Rebooting your headset:

  1. Turn the headset off and wait for 30 seconds.
  2. Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
  3. Unplug USB cord from headset and wait 1 minute.
  4. Turn on the headset and test if the headset works properly.

Can you come back and update us once you have tried to pair with your phone?

 

Thank you again,

Mohsin

Rionic
Contributor
  • 2
  • 5
  • 0
Registered since

Sep 1, 2017

Re: Bose QC35 won't connect to iPhone 6S

i solved it i just pressed "forget this device" and re connected it ty anyway though