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Jchausteur
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Jun 10, 2019

Bose Sound Sport Free

My headphones are connecting easily to iPhone or iPad but are disconnecting systematically after about 1 minute. 

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Moderator

Re: Bose Sound Sport Free

Hello Jchausteur,

 

Thank you for your post and welcome to the Bose Community. 

 

I'm sorry to hear that you are having this connectivity issue with your Sound Sport Free Wireless Headphones. 

 

I would first recommend that you perform a reset on the headphones. You can do this by following these steps:

  1. Place the earbuds into the charging case
  2. Plug the charging case into a wall outlet using a USB charger and wait 5 seconds
  3. Unplug the USB cord from the charging case and wait 1 minute
  4. Remove the earbuds from the case and try again

Secondly, I would check for and install any firmware updates available for the headphones. You can do this via the Bose Connect App or if you are having trouble keeping them connected, I would update them manually by visiting btu.bose.com on your computer. If you need any help with this, here is an article explaining the steps: Updating your headphones

 

Get back to me if you need any further support and your issue persists. 

 

Warm regards,

Charlotte G - Community Support