May 8, 2018
Dec 15, 2016
Thank you for writing in. Sorry to hear about the experience you had with your SoundSport Wireless headset. I recommend that you check that it is fully charged before each use. At a full charge, the battery life should last up to 6 hours with moderate volume level listening.
Should you feel concerned that your headset is not functioning properly, I encourage you to contact your local Bose Support for further assistance. They will work together with you and discuss your service options. Here is a link to get contact information. Just select your region, and kindly scroll down to where you see "contact us".
Let us know if there is anything else you need.
Thank you again!
Mohsin - Community Support.