Thanks for reaching out to the community. I am sorry to hear that you are having this experience with your SoundSport Wireless Headphones.
I would firstly suggest performing a reset of your headphones. Instruction on how to do this can be found below.
Turn off the headset and wait 30 seconds
Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
Unplug the USB cord from the headset and wait 1 minute
Turn on the headset
Following this, check for any available firmware updates for your headphones. This can be done via a computer using a USB and visiting our firmware update website btu.bose.com, which will provide you with full instructions.
Let us know if this shows any sign of improvements.