lcbathori
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Registered since

Dec 30, 2019

Bose SoundSport Wireless Headphones started buzzing and won't turn off

I got these headphone in March 2019 and they just started buzzing (I can not hear anything but the buzzing noise) and they won't turn off. Any advice? 

1 REPLY 1
Tegan_M
Moderator

Re: Bose SoundSport Wireless Headphones started buzzing and won't turn off

Hello lcbathori, 

 

Thanks for reaching out to the community. I am sorry to hear that you are having this experience with your SoundSport Wireless Headphones. 

 

I would firstly suggest performing a reset of your headphones. Instruction on how to do this can be found below.

  • Turn off the headset and wait 30 seconds
  • Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
  • Unplug the USB cord from the headset and wait 1 minute
  • Turn on the headset

Following this, check for any available firmware updates for your headphones. This can be done via a computer using a USB and visiting our firmware update website btu.bose.com, which will provide you with full instructions.

 

Let us know if this shows any sign of improvements. 

 

Kind regards,

Tegan M - Community Support

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