Bose Soundlink around ear wireless headphone product quality
I have a Bose Soundlink Around ear wireless headphone which is now 2 years old. Two years ago, I had decided to purchase a Bose headphone because of the all the great things that I ha dheard about the product at that time. But now my perception about Bose products and the company has undergone a radical change. Recently the volume up button on my headphone has stopped working and it pauses the music whenever it is pressed. The button doesn’t feel tactile and it seems like a hardware issue. A google search online showed that it’s a very common issue faced by many users and certainly seems like a design/build quality issue. I contacted the customer executives acting like robots at their helpline number and they simply directed me to visit the nearest service center. When I visted their service center at Saket, New Delhi , I was told by the service executive there that since the product is out of warranty, they can provide me a 25% discount for buying the same headphone again. It seemed like a ridiculous joke where they were asking me to buy a new headphone for a malfunctioning volume button when it is evident that this is a design flaw at their end. It is asking a car owner to buy a new car for a malfunctioning spark plug. Subsequently I wrote an email clearly expressing my displeasure at the poor quality of the so called premium products . Recently I was contacted again by a Bose representative who has undertaken a lot of effort to provide me a 30% discount for buying the same headphone again.
Considering the poor build quality and the inept & unprofessional customer support, why would I buy anothee Bose product again when there is every chance of it malfunctioning after a year of usage. Even cheap chinese headphones are more durable than Bose Headphones. It seems Bose deliberately makes headphones with inferior build quality so that they can fleece the customer after the warranty period is over. Bose current repair policy is nothing but organised loot and legalised plunder.
NEVER AGAIN WILL I BUY ANY OTHER BOSE PRODUCT NOR WILL I RECOMMEND ANYONE ELSE TO DO SO. BUYING SUCH EXPENSIVE HEADPHONES THAT START MALFUNCTIONING AFTER A YEAR IS NOTHING BUT WASTE OF MONEY.