So it looks like the Charging case is not holding the battery charge and actually only works when the USB power is plugged in. Do I need to go to bose store to get a replacement or from the seller that I purchased it from ? I purchased this 2 days ago 😞
Dec 15, 2016
Sorry to hear that! We would recommend that you contact the seller as it might be within an exchange period. Please refer to the seller for more information on that.
Otherwise, our products come with a limited time warranty and recommend consulting your local Bose Support to discuss your available options.
Let us know how everything works out for you.
Thank you again,
Mohsin - Community Support